UNFAIR

Dear Netbank Team, I am extremely dissatisfied with your ongoing failure to update your system after payments are made, especially on credit card accounts. Despite proof of payment, accounts are incorrectly reflected as unpaid, which is unacceptable. Furthermore, your actions appear to be in conflict with NCS guidelines, as customers are threatened with blacklisting while valid payments have already been made. This creates unnecessary stress and financial harm. It is concerning that customer interests seem to be disregarded, while extremely high interest rates — up to 29.25% fixed — continue to be charged. This reflects a lack of accountability and fair treatment. I request that my account be corrected immediately by the ICT and that this matter be addressed with the seriousness it deserves. Sincerely,