Unfair Banking Practices and Poor Customer Service – Nedbank Personal Loan

I’d like to share my recent experience with Nedbank to caution others about their handling of personal loans and customer service.

After arranging a payment plan for a missed debit on my personal loan, Nedbank still went on to debit my account three times—even though the arrangement had been completed and the payment made. This not only caused unnecessary financial strain but also left my account in a negative balance.

Despite multiple attempts to resolve the issue, I’ve been met with dead ends:

Chats abruptly ended without resolution

Calls repeatedly transferred to departments that were offline

Promised callbacks that never materialised

Emails left unanswered

Adding to the frustration, Nedbank allowed debits to push my account into a negative balance—even though I have never app**** for or authorised an overdraft facility. This, in my view, is an unfair and ********* banking practice.

I have since closed my account with Nedbank, but I believe it's important to warn others about this experience and the lack of accountability I encountered. I hope sharing this will help other customers make informed decisions and encourage Nedbank to take customer concerns more seriously.