ES
Elton S

1 reviews | Active since Nov 2012

17 Mar 2017, 18:13

Unfair Bank Charges

<p>I have been charged for unpaid debit orders when I did have enough funds in my account. As a cheque account holder I usually get time delay when there is debit order payment outstanding, in this case I went to the bank and pay money in my account in cash during that time my account was still showing as overdrawn.</p> <p>And when I was still at the branch I even consulted with the Nedbank customers’ services desk, they said to me all should be fine as the debit orders are not appearing as unpaid.</p> <p>Nedbank decided to charge me, which is not a usually case, this is inconsistency and unfair, as a result of this action some of my debit orders were not paid.</p> <p>Again I contacted the Nedbank contact centre, the consultant I spoke to was *********** as the only response I got from him was that he cannot help me.</p> <p>Hellopeter please assist.</p> <p>My contact: 083 ********** </p> <p> </p>

0
Replies (2)
Nedbank
Nedbank's reply18 Mar 2017, 07:46
Official

We are sorry about the trouble you are experiencing. We at Nedbank strive to make great banking happen for our clients. One of our resolution managers will contact you shortly to help resolve your complaint.

Kind regards

Client Experience Team

ES
Elton S's update22 Mar 2017, 17:11
Reviewer Update

I am still waiting to be contacted by Nedbank as promised.