Unfair and Unprofessional Service

Unfair and Unprofessional Service I have been a client of Nedbank for almost 12 years , I have however opened a funeral cover for my nephew since 2021. I have skipped one payment , I had 2 calls reminding me that they will double debit my account , which I agreed to. However, I just received a call advising me that they will debit my account month end and because I skip one payment my cover drop from R20000.00 TO R16000.00 and after 6 months the cover will be restored back to its original covered amount R 20000.00. I am however disgusted and Disappointed With the service from Nedbank.