unfair

i payed R3000 in to my daughters account at the atm at Beaufort west branch at CT79 on friday 2033/11/17 the bank the show an error and the money did not reflect in the accout i went into the bank they said they wil log a complaint. on monday 2023/11/20 i went back to the bank i ended up at the branch manager because the changed the time line this would be resolved 1st it was 2 working days then 7 but at the branch manager he told me that there is no time frame witch means it could be indefinite. at that time nobody could give me a ref nr also. on 2023/11/21 the branch manager called me with a ref nr ***. on 2023/11/22 i called netbank client service after alot of let me put you troughs they told me that that complaint was only loged on 2023/11/20. i only get paid at end month and fir a bank to di this and leave me without money i think that this is not fair and the bank know that a person like me could never succeed to take them on successfully