JM
Jeffrey M

1 reviews | Active since Aug 2011

01 Jul 2015, 17:14

Unexplained charges by NEDBANK after new card

I'd like to know why all of a sudden i'm being charged a fee by nedbank for buying items in foreign currency, namely USD. When i had the VISA card i used to buy many items on a weekly basis without a separate debit amount of a percentage paid going off my account. Every since receiving a new card which now has Maestro which i did not ask for I'm getting charged for every transaction under INT CURRENCY C***. <br> If this is linked to Maestro then please may i have a VISA replacement and not the card that was given to me. No where did i agree to these terms. Just to add, the call centre agentrs are ill informed of your products hence logging a complaint here as no one replies to emails as well . Please may this be resolved in either a full explanation or a VISA card replacement if transactions are linked to the account type. I do not want to have to move to another bank just so i may continue online shopping without being ********** by a bank. No other bank charges for these and only recently i'm being charged by Nedbank. I refuse to be charged for every single item i purchase online.

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Replies (1)
Nedbank
Nedbank's reply02 Jul 2015, 08:14
Official
Hello JeffreyM,

Thank you for raising your concerns with us. We are looking into your complaint and appreciate your patience in this regard.

For your convenience, please note our dedicated complaint channels: ***/ ***

Kind regards

Client Experience Team