*********, unprofessional service

I am extremely disappointed by their service.

One of their consultant called me regarding the savvy account on the 10th November 2022, she explained that I will get a rebate of R200 monthly and the requirement are that I make a deposit of R5000 monthly, use my online banking, buy airtime/ electricity. She asked which branch i would like to collect my card and on several attempts i explained that New Market in Alberton. I was advised that i used receive an SMS to collect my card. Days went by with no SMS for card collection and only last week of November or early December then i received an sms for collection.

I went to collect the card from the New Market branch on the 6th December and to my surprise they sent my card to Alberton city, no stress went there to collect my card and did everything i was advised to do for a rebate.

Now my account is in arrears and i am been advised that i did not meet the requirements in November which i feel its not fair because i reached out to them and was advised an SMS will be sent as soon as the card is at the branch.

They wasted my time from the 10th November up until the 6th December when i went to collect my card.

I am not willing to pay that money in arrears, i just want the account closed.

For one to have online banking they need an active card or to transact.

Can i get this sorted out asap.