********* insurance practice and unhelpful Kyle Modley from Nedbank

My name is Musa Mzala, I was retrenched August 2020, I have a personal loan with Nedbank covered by their insurance. I than called Nedbank to advice them about my situation, I was told to send an email of which I did but Nedbank never bothered to come back to me or even call me back to advise about my claim, last week I received communication from them stating they have no choice but to cancel my claim since they had failed to get hold of me, but none from Nedbank has ever tried to contact me, I recently tried to communicate with them this week, but they are being very unhelpful. I have written to Kyle Modley from Nedbank, but his reply's suggest he doesn't even read my emails before replying,