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Sharon C

1 reviews | Active since Dec 2015

21 Dec 2015, 10:08

********* & ******* hold on my personal finance

I app**** for a bond with Nedbank in 2006. I app**** for a small Re-advance on my bond in 2012. I signed the paperwork and received the money. Nedbank lost the paperwork and asked if I would sign a new one. I agreed but when I saw it was a Restructuring agreement and not a re-advance pushing my new terms back to 240 months, I was outraged. All those years of paying interest vs the small re-advance meant money down the drain.<br> Nedbank refused to honour the months that I paid the interest and after 7 years of paying a bond, my bond was set back to 240 months.<br> <br> Both my husband and I lost our jobs. A few months ago, he deposited his payout into our Home Loan account and we withdrew the finances as needed until we can secure new jobs.<br> <br> Nedbank froze our personal monies. We have made numerous contact with them to release the hold on our finances but they insist that unless we sign the paperwork that they lost - we will not get our monies released.<br> <br> It is close to the 25th - my debit orders need to go out. My children need clothes. We need food for Christmas and it is our turn to host Christmas at our place.<br> <br> Who Make these Things Happen?<br> <br> I am ANGRY with Nedbank!

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Replies (1)
Nedbank
Nedbank's reply21 Dec 2015, 11:18
Official
Hello Sharon Chetty,

We are sorry about the trouble you are experiencing. We at Nedbank strive to make great banking happen for our clients. One of our resolution managers will contact you shortly to help resolve your complaint.

Kind regards
Client Experience Team