********* BUSINESS PRACTICES!!!!!!!

I have had an account with Nedbank for over ten years now, it was in fact the first account I've ever had since I was a teenage. I decided to upgrade my account to a cheque account a few years ago. Now I found out last week that Nedbank has been overcharging me on my bank fees for almost two years, I have been paying almost an extra 40% on my bank fees. A call was logged last week and someone was supposed to get back to me in three working days and so far there has been absolutely no communication from them. Went to the branch to enquire about this and instead I was asked if did I not understand or did not have my bank fees explained to me. I tried calling the call center and I ended up spending over 30 minutes on the phone, with calls being dropped on me and being transferred from one department to the next and then ending up right at the beginning where I have to select to be transferred to a department. IF YOU ARE A CLIENT MAKE SURE YOU CHECK YOUR BANK CHARGES EVERY MONTH...… I unfortunately learnt the hard way! Appalling service, being loyal to a company that fails to show their gratitude by at least providing better service is by far the worst thing you can do to yourself....I will not be repeating that mistake!!!!!