********* Business Practice

Item: Nedbank
Rating: 1
Author: Smanga M

I have a personal loan with Nedbank which I pay for on a monthly basis . Account went into arrears and a payment arrangement was made to pay extra monthly , which I honoured . Nedbank then decides to debit another installment beyond our agreement and without my consent which is totally ********* . Then they give me the whole 3 - 4 working days reversal policy . Might as well go to a loan shark if this is how Nedbank conducts business . This is not the first time that Nedbank has done this . I was promised a refund in December which never materialized .Please refund my money ASAP . Case number ********** 6.

Helpful (0)

Replies (3)

Nedbank's replyOfficial

28 Feb 2018, 09:35

Dear Smanga

We regret the inconvenience you experienced. Nedbank continuously strives to deliver excellence. We will contact you to assist with resolution.

Kind regards

Client Experience Team

Nedbank's reply28 Feb 2018, 09:35

Official

Dear Smanga

We regret the inconvenience you experienced. Nedbank continuously strives to deliver excellence. We will contact you to assist with resolution.

Kind regards

Client Experience Team

Smanga M's updateReviewer Update

02 Mar 2018, 14:21

Hi There Thank you very much for the swift response . Special thanks to Nicholas Govender and his team .

Smanga M's update02 Mar 2018, 14:21

Reviewer Update

Hi There Thank you very much for the swift response . Special thanks to Nicholas Govender and his team .

Nedbank's replyOfficial

02 Mar 2018, 14:42

Hi Smanga

Thank you for your positive feedback. We look forward to a long-lasting relationship.

Kind regards

Client Experience Team

Nedbank's reply02 Mar 2018, 14:42

Official

Hi Smanga

Thank you for your positive feedback. We look forward to a long-lasting relationship.

Kind regards

Client Experience Team