********* and Poor Customer Experience !!!!

I went to Nedbank Northgate branch to settle and close my account. The branch advised I need to phone the call centre to get a settlement amount - poor service - why have branches to service clients? I was advised to call the call centre*. After 3 calls*, I managed to get a settlement. I was advised to do an EFT (Branch does not facilitate card swipes from another financial institution*). I immediately done the amount advised to pay to settle the account and was advised I need to email proof of payment to Nedbank. On receipt the account will be closed and a letter of account settled will be sent. I sent an email to Nedbank on the proof of payment. Yesterday I get my statement indicating I still have an outstanding balance* I have paid that small amount immediately* Nedbank please close this account as requested and advised by your personal that this will be facilitated. This ********* manner of additional amounts and service charges are not right. Please urgently review and confirm account closed.