Under trained staff

I've been struggling to gain access to the online banking, the last few month it keeps on showing me technical errors ect. So i go to East Rand mall bank, go get a reset paper and go to the IB computer as i 'm not leaving the bank until i can log in. The PC is not working, you now have to stand at the PC in the front entrance where everyone can see what you punch in as pin and passwords. The lady tried and tried and tried for 1hour30 mins, then the system does not know who i am, then the pin is not working, then this then that!!!! This is really ******** now! Please get someone out , who knows what they are doing and give me a call to meet them at East Rand mall, i'm not going out all that way again to speak to staff who does not know how to sort out a interbanking log in.