Uncompromising Service

On the 29 January 2020 I logged a call with the Nedbank claims division for a cracked toilet pan ,they mentioned to me that the excess will be R750 ,at 15h40 I received a SMS from their service provider called Fogi. At 16h11 I received a SMS from the plumber with an order no *** ,thereafter they called stating the plumber will visit me first thing in the morning of the 30th.i mentioned to the plumbing contractors that I had a matching bathroom and toilet set which was pink in colour.,also mentioned to them they could not put in a toilet pan that will not match my existing set,that would be a mismatch , The plumber came out viewed the damaged toilet pan ,he took photos and left . On the morning of the 3 Feb 2020' I received call from a lady from the claims department stating they could only fit a toilet pan that is white in colour , I asked her what the cost of the toilet pan was and she mentioned R250 ,i mentioned to her replacing just the pan would be a complete mismatch ,she would not listen to my complains ,I asked her to get her manager to call me but this didn't materialise ,.surely Nedbank could have could have escalated the mismatch would senior management Arrogance ,rudeness and bad attitude from staff handling the claims befits the Nedbank claims Dept ,This is not the first instance I have had with the above .