Unblocking My CCARD

I am VERY , VERY , VERY unhappy with the service that i am getting from your bank

For the past year I have been trying to remove the hold placed on my credit card and it has been such a lengthy process .

Last year I was unfortunate enough to be retrenched and was forced to apply for credit life insurance (not fully sure if this is the correct one) as I was unable to pay the installments on my credit card.

When speaking to your agents in customer service I was told that in order to re-activate the card it would be as easy as sending proof of employment and bank statements.

This was obviously a lie because I have sent my details now a total of 4 times and the card has still not been activated.

The first time i was told that i wasn't at my current place of employment long enough , then i was told that my credit score wasn't high enough and then i was told i had an amount owing on one of my other loans (None of which was told explained to me on any of the calls i made )

I have now had to send my details AGAIN to *** and was informed it would take between 48 - 72 hours for a response but was now told it is infact 7 - 10 working days .

This is completely unacceptable and i feel this could be dealt with a lot better , again i can do nothing but wait .

All I'm asking for is assistance and even that seems impossible.