unbelievably poor service

<p>On Sunday i bought a product online. I was made to believe it would cost me only 349 r but it ended up costing 2157 r. I went to the bank to cancel. I went back on Monday and was told the money had not been paid as my account was now overdrawn. They reversed the account and was able to withdraw some money.i was also advised to block my card which I did. Today Wednesday the problem has not been solved. I have two balances, one on my statement and the other in the enquiry computer at the bank. I really am very disappointed with this delection of clients concern and well being. I need this sorted but today at 4 pm the people who were supposed to help me had gone. I had no other choice than to ask for help from you. Such a big bank should do better. This is unacceptable and embarrassing. </p>