Unbelievably Frustrating...

Just wondering if anyone is sharing my frustration with Nedbank. We are a Business customer with Nedbank and because we are currently not using a business facility with them they opted to move our account to a Retail branch but neglected to inform us of this change. Subsequently we were not flagged as a Business account and were not contacted by Business banking to advise us that Fica documentation was required to be submitted which is apparently due every 5 years on a Business account. The outcome was that without any notification and with no request for us to present Fica documents to the bank our account was restricted over the Easter weekend. So we can not access our funds but of course Nedbank can still debit monthly bank charges to us and we can still deposit funds into this account!! So now we have spent the whole week trying to sort this out...so far have spent a total of 3 hours on the phone between the Nedbank call centre, Nedbank Coastal and Inland Business Banking Unit and Nedbank Durban North branch. Upon the advice given to us we have now taken a days leave from work and have driven 2 hours to our closest Nedbank branch at Phalaborwa and so far have been sat in the branch for 90 minutes and have not yet been seen by a consultant. The customer ahead of us in the queue seems to have a similar issue so we are not feeling optimistic that our account will be successfully Fica'ed today and that the restrictions will be lifted. Our biggest frustration is that we were in Durban last week and if we had been advised by Nedbank that we needed to visit the Durban North branch with our Fica documentation we could have easily done so. Surely it is ********* business practice to restrict our account without notifying us of the intention to do so. Anyway we are now with the consultant and she seems as confused as us but is doing her best to assist...fingers crossed we are on the right track and whilst here will also check that the Fica status is current on our personal accounts...would hate to repeat the process!! Good luck to anyone else experiencing similar difficulties.