***Unbelievable Pathetic Service***

<p>I call you guys for assistance and instead i get passed from pillar to post. All i needed was to not have my debits bounced/rejcted tomorrow as my company could not release salaries due to a technical issue in the unhlanga kzn area , however your customer service agents make something simple into an impossible 1. I never in my life thought Nedbank would provide such poor service and i will never recommend anyone to your bank ever. Your agents need training. Its not my fault you experienced high call volumes i waited on the line from 16:40 only to be answered after 5 and for your guys to disconnect the call and then at 17:30 you tell me the department is closed. You have a client that is calling for assistance and instead you are unable to assist. Whats the point in having a customer services helpline ??? What is your backup plan when the correct ''department'' isnt available ??? Do you let your client go through the inconvenience he/she is calling the helpline to avoid ??? So who is going to assist ??? Who is going to pay my reject payment fee ??? I can tell you one thing for sure if this goes out my account i will take this to the Media :)!!!!!</p>