Unbelievable lack of service

I ordered a green bucks redemption card and was asked where I want delivery I said the Glen the agent asked newton I said no the Glen I got an sms two days later telling me my card had been delivered to newtown junction I was upset and tried to arrange different del place so called and after explaining my query I was told to hold and than I was transferred to say call centre?what the hell. When I arranged to pick up card yesterday I called and spoke to Vanessa very helpful she even said I could ask for her when I arrived I did so and was told she doesn't work in that section so I'd have to go to enquiries I took my card numbered c025 with the time 12.36 printed on it and than sat only to be serviced an hour later!!!!!!the teller took my details and apologised for the further inconvenience nedbank will be causing but THE SYSTEM IS ASKING FOR PROOF OF RESIDENCE I unpacked my bag and thank goodness I had proof of residence...I am losing faith in nedbank I'm really not happy with how this matter was handled I've spent money on private taxis to get to and from newtown junction because I had to return to work and then still work back my time that I wasted at the branch...