Unbelievable

20 days later and I am still waiting. I have spoken to Lindelani Jabulani Vishe Paulos Karen Khumile Thandeka (She advised me to send an email to (***)

I have a current account which has been handed over 9I was not told but I was aware that it is overdrawn) but none from Nedbank has ever called me to have me make payment arrangements and because I am facing some money issues I know that eventually I will have to sort this account out just as I did with my credit card account which I have since paid up. The current account has been removed from my banking profile for over a year. Anyway, a payment refund was made into this current account by Colecta whom I paid more than I should have in error on Sunday, anyway I then called Nedbank this morning and spoke to Phila from legal and she said I should go into the branch and while I am there they should call legal and then a forced transfer will be done and payment arraignments will be put in place via debit order from my activities (Nedbank) I went into the bank from work, When I got there I explained to the lady from reception why I am there, She asked to join the queue for cash services, 20 minutes later I walk into counter 2(the lady was so rude that she didn't even give me a chance to explain) she just kept saying it's not do-able and I am trying to tell her that the only reason I was there is because I was firstly put into that queue and that I was sent to a branch by legal over the phone. I went back to reception and close to tears I tell the lady at reception she had me in the wrong line, anyway the lady was sweet enough to put me in front of the queue.

I was assisted by Olivia, she called and spoke to Soraya who was contradicting was I was told by Phila and said she needs to escalate to her manager who was not available and I should forward the statement from Colecta to Olivia. I asked for the turn around time and asked if there was a not from Phila on what she advised me to which she answered yes. I really need the R1800 but I told or arranged with Phila that R300 will remain as payment towards the overdraft current account and payment arrangements to be put into place. No one has made contact and it is the 1st today, that money is supposed to go towards my rent. Already I spent on petrol because I was advised my query would be resolved so I ned the R1500 TRANSFERED PLEASE.

The manager was in a meeting which Soraya said she went in at 12, it is now after 4pm and no one has called/ email and this is rather urgent.

The activities account is where my salary gets paid to every month. I have a 32 days account as well.