1 reviews | Active since Sept 2017
Unauthorized transaction from account
On the 2nd of August I reported an unauthorized transaction from my account and the bank told me the I did a purchase on the 12th January 2017 so the transaction has been pending, surprisingly, the account was opened in April 2017. My account is currently overdrawn, I was asked to complete a form for investigation to date there is no feedback, i have been calling the bank but still there is no concrete feedback. The case reference number is ********** .
Dear Bernice
Thank you for raising your concerns with us. We at Nedbank strive to make great banking happen for our clients and we will ensure that our best attempts are utilized in order to resolve your complaint as timeously as possible. However in order for us to be able to achieve our objective the following information is required:
Your identity number
Your account number
Alternatively you may email the required information to email: ***
Kind regards
Client Experience Team
Dear Bernice
Thank you for raising your concerns with us. We at Nedbank strive to make great banking happen for our clients and we will ensure that our best attempts are utilized in order to resolve your complaint as timeously as possible. However in order for us to be able to achieve our objective the following information is required:
Your identity number
Your account number
Alternatively you may email the required information to email: ***
Kind regards
Client Experience Team