Unauthorized deductions from my account

I was having an amount deducted from my account on a monthly basis which I did not authorize. THIS IS THE SECOND TIME WITHIN A YEAR THAT NEDBANK HAS DONE THIS. I Reported it to the bank who said that deductions could only be made on my authorization. When I explained that I had not done so I was told that I must have, or the bank wouldn't have allowed the deductions. I requested proof of authorization. Was told by Reshni that it would take 7 working days and she would revert to me.<br> She never did. 3 Weeks later I tried contacting her over 3 days, leaving a message each time. Eventually I called the manager to get a response. <br> I was told that the bank could not contact the company they had been paying and so could not provide the authorization I requested. Although they stopped the payments, and returned 2, they have washed their hands of all the other payments they *******LY deducted from my account.<br> advised Reshni that I was not satisfied and requested that she get the bank manager to call me, to which she agreed.<br> Well a month down the line I am still waiting for that call.<br> Nedbanks service stinks. Time to change banks..... after 20 years