Unauthorized debits

I've noticed an unauthorized debit order on my account and upon further investigation realized that has been going off for about 6 months. Because i put my trust in Nedbank with my hard earned money, i never thought that something like that could ever happen. When i do my internet banking i normally spend as little time online as possible and never thought about checking the debit orders because i know how many are supposed to be and the amounts !!! So when i saw a different debit for an amount that didn't look fami**** i checked it out. I don't own a Nedbank credit card and only have 2 accounts with them.

So how can an unauthorized third party have a debit order going through my account ???????

Now I'm blamed for not checking my account regularly .... Is this how we supposed to trust NEDBANK ??? REALLY ???

What's more unreal is that one consultant tells me that the money is to be refunded, and the other consultant says otherwise... SORRY BUT YOU FUNDS ARE LOST !!!! And i just got an email telling me the matter is closed .... !!!!!! ??????

How are we supposed to trust NEDBANK ???