Unauthorized Debits

Hi I called the call centre to enquire about a debit that was done on my account last month of R2223.00 and of the amount of R4472.61 this month. I was trasnfered from pillar to post and nobody was able to assist me. I have been requesting a refund on these unauthorized debits and to date i have not received any response. Please can someone contact me urgently regarding this as I ma sure that there must be a law re ******** debits. I am expecting a call from a senior person with a solution on when and how I will be getting my money. If not dont bother calling me I will merely take this to the media to let them know what ******* you are. Deducting over R5000.00 wih no consultations is totally unacceptable!!! Fix this