CM
CM M

1 reviews | Active since Feb 2011

25 Feb 2016, 07:00

Unauthorized Debit others/ Unauthorized transation

Good day,<br> There were other 2 ********** transactions appearing on my account, this time is a different reference and the amount is also different, this is really getting out of hand my account is not secure anymore which makes me think twice to deposit any money in my account, I cant pay R 48.88 every time someone takes money from my account without my approval, already I don't have any money left after paying all my debts but to make unnecessary debit orders on my account its really affecting my family lifestyle, I mean I don't earn much and still pay you the bank that supposed to be looking after money every time I asked you to reverse whatever unauthorized transaction is really not fair, please let me know if these ********** activities cam be stopped otherwise I am closing my account because I cannot work hard every month to pay the bank that is looking after my money more money on top of all the fees I am already paying<br> I hope when next time you call me you will have good news for me<br> And by the way I phoned your call center and was transferred to your ***** department only to get some voice message asking me to leave a message, I mean really how urgentserious do you take *****

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Replies (1)
Nedbank
Nedbank's reply25 Feb 2016, 07:38
Official
Hello cathyson,

We note your frustration with the fact that your complaint has still not been resolved. We at Nedbank strive to make great banking happen for our clients. One of our resolution managers will contact you shortly to help resolve your complaint.

Kind regards
Client Experience Team