ND
Naledi D

1 reviews | Active since Jul 2018

14 Jul 2018, 15:09

Unauthorized debit orders

For months I have been getting unauthorized debit orders and my account and have reported this, and no help was done until I went to Cresta branch and was told to change my account number and theyll stop.. Of which I did and still these debit orders still debit on my new account.. I can't keep reversing them as they damaging my record. Nedbank you not protecting our money yet we trust you with it. I have never seen bank that's so *********** and is unable to stop unauthorized debit orders.. Please do something.

0
Replies (2)
Nedbank
Nedbank's reply14 Jul 2018, 15:40
Official

Dear Naledi

Your concerns have been noted and a Resolution Manager will contact you within business hours to discuss this matter.

Regards

Client Service Support

Best regards,

Nedbank
Nedbank's reply18 Jul 2018, 09:20
Official

Good day

We thank you for allowing us to intervene and provide feedback regarding your complaint.


Should you be satisfied with our intervention it will be greatly appreciated if you would convert your complaint status.


We look forward to a long-lasting relationship


Kind regards

Client Service Support

Best regards,