Unauthorized Debit Order/Harassment Massages

Nedbank: I have been on the phone and into your branch this whole week trying to get to the bottom of what has been happening on my accounts.

I have taken full ownership of my personal accounts but i have made arrangements with your teams to pay for balance outstanding on my cheque account and have provisionally made arrangements to pay for my credit card as well. After a few months of not working and eventually returned back to work, i arranged with Pricilla Buthelezi, Thembi Khumalo and Sharon Adam to bring the accounts up to date. After i transferring a portion of my salary to my nedbank account i was told that i can no longer use the account and have to reopen a new account. I did that. but yet i still received threatening sms's of my account being handed over etc. I was told that once my salary gets paid into my old nedbank account the monies owed will be deducted and the account will be closed. Did you do that or does the onus sit on me to ensure that the monies owed gets deducted etc.

My credit card also with you guys, was handed over to legal after i have spoken to the aforementioned people and have made arrangements but nothing was done about that. now after calling and traveling i get notification that you guys "without my authorization" went into my cheque account and deducted 60% of my balance.

Why did you not contact me and arranged with me to authorize a debit order? Why did you not contact me to confirm and agree with me the stipulated amount to be deducted from my credit card. I have been having issues accessing the Nedbank money app and doesn't seem to allow me to reset passwords.

If this is how you guys treat your clients then i rather close my accounts and take my business somewhere else.

I have to admit i have been happy with the services and even got my wife to open an account with you guys.

Can the transaction be reversed and i be contacted to have arrangement made.

Thanks