JP
Jeremiah P

1 reviews | Active since Sept 2017

30 Sept 2017, 17:31

Unauthorized debit order

There is company that debit 99.99 is for the second time now and I had to reverse the amount and again today another company deducted 109 this not good I trusted the bank to be very secure im thinking of closing the account if this keeps on happening

0
Replies (4)
Nedbank
Nedbank's reply01 Oct 2017, 18:42
Official

Dear Jeremiah

Thank you for raising your concerns with us. We at Nedbank strive to make great banking happen for our clients and we will ensure that our best attempts are utilized in order to resolve your complaint as timeously as possible. However in order for us to be able to achieve our objective the following information is required:

Your identity number
Your account number

Alternatively you may email the required information to email: ***

Kind regards

Client Experience Team

Best regards,

Nedbank
Nedbank's reply09 Oct 2017, 13:02
Official

Good day

We thank you for allowing us to intervene and provide feedback regarding your complaint.


Should you be satisfied with our intervention it will be greatly appreciated if you would convert your complaint status.


We look forward to a long-lasting relationship


Kind regards
Client Experience Team

Best regards,

Nedbank
Nedbank's reply09 Oct 2017, 14:50
Official

These are the steps for a customer to follow to convert their review.

Log into your account and click on your Username (top right of the screen) then select ‘my profile’ on the drop down menu.

Click on the review that you would like to change the star rating.

Just above the review, click on the ‘Convert’ tab (shown below).

Change your star rating and click on Convert.

Best regards,

Nedbank
Nedbank's reply17 Oct 2017, 08:50
Official

Good day

We thank you for allowing us to intervene and provide feedback regarding your complaint.


Should you be satisfied with our intervention it will be greatly appreciated if you would convert your complaint status.


We look forward to a long-lasting relationship


Kind regards
Client Experience Team

Best regards,