ZN
Zukiswa N

1 reviews | Active since Sept 2017

28 Sept 2017, 09:24

Unauthorized debit order

I have received an sms saying that my account was deducted with the APO Manual pay

I have never authorized this, you cannot deduct my account without talking to me first.

Please reverse the money, it doesn't belong to me even.

0
Replies (2)
Nedbank
Nedbank's reply28 Sept 2017, 09:46
Official

Dear Client

Thank you for raising your concerns with us. We at Nedbank strive to make great banking happen for our clients and we will ensure that our best attempts are utilized in order to resolve your complaint as timeously as possible. However in order for us to be able to achieve our objective the following information is required:

Your identity number
Your account number
Your contact details

Alternatively you may email the required information to email: ***

Kind regards

Client Experience Team

Best regards,

Nedbank
Nedbank's reply09 Oct 2017, 10:51
Official

Good day

We thank you for allowing us to intervene and provide feedback regarding your complaint.

Should you be satisfied with our intervention it will be greatly appreciated if you would convert your complaint status.

We look forward to a long-lasting relationship

Kind regards

Client Experience Team

Best regards,