Unauthorized debit

<p>I recently opened an account with Nedbank, my first salary into the account was on the 15th February 2017.</p> <p>On the 16th February 2017 an unauthorized amount of R8060.89 was debited from my account.</p> <p> </p> <p>After spending more than two hours at Nedbank Branch Church Street (Pretoria) on the 20th February 2017, all three personnel I contacted could not resolve the problem. I was finally given a number to call and told that I cannot be “assisted” further than that, as if I was assisted! Later I called the number, only to be told by a machine that it was an invalid number.</p> <p> </p> <p>On the 21st February 2017 I went to another Nedbank branch at Bloed Mall (Pretoria), the same process was followed by the staff: calling their call centre, requesting current accounts, given numbers to call. The end result was the same, I was given an invalid number to call and told that I cannot be “assisted” further than that.</p> <p> </p> <p>The money was debited from a Nedbank account where on earth do I go for help if the Bank cannot assist?</p> <p> </p> <p>Some of the staff “suspect” that maybe I had a loan of some kind with Nedbank. Suppose that was the case, why can’t it be traced? If Nedbank cannot trace the movements on their clients account, how safe is my account with the Bank?</p> <p> </p> <p>In all fairness, even if I had an outstanding loan with the Bank, would that justify a deduction of the whole salary of a breadwinner?</p> <p> </p> <p>On 17th February 2017 (before I noticed the deduction) I took a funeral plan that covers me and my spouse with Nedbank. I am now wondering if one of us pass on will the remaining partner receive what is due to him/her or shall be taken from pillar to post?</p> <p> </p> <p>Let me state it categorically that I have never opened an account with Nedbank previously nor app**** for a loan at Nedbank, this is my first month and first time with Nedbank.</p> <p> </p> <p>After a written complain (Ref Num: ********** ) to the Bank the response I got was:</p> <p> "The account is outsourced to X attorneys and you entered into a payment arrangement with them. You defaulted on your arrangement. You will need to contact the attorneys to re-arrange a debit order payment for your refund request to be considered."</p> <p> </p> <p>I cannot make sense of all this: I leave my valuabes/money with a friend, on my return I am told that the person I allegedly owe has taken my money without my permission!</p> <p> </p> <p>This is a worse Bank ever!</p> <p> </p> <p>All I need is the reversal of that transaction.</p> <p> </p>