Unauthorized card block

This is by far the worst service I have ever received from a Bank. Why was my card blocked without my consent or prior communication? On what basis was this decision made? I have now received an SMS stating that my card has been collected. Collected by who? Delivered where? To which address? Who authorized this? You have also made deductions from my account for this card without consulting me. When exactly did you liaise with me regarding these charges? Do you even have my current address on file? How am I expected to access my funds if you block my card without explanation? Furthermore, I logged a ticket regarding this issue, and it was “resolved.” On what grounds was it resolved? What resolution was provided? Because nothing has been resolved on my side. Is this how customers who have been de*****ed are treated, I explicitly told you I never made that transaction?

I demand:

A full explanation for the card block Confirmation of where the card will be delivered since I did not give you a branch of my preference to delivered it to.

Why did you charge me new cards fees with no communication?

Immediate clarification on the so-called “resolution” of my ticket(***)

This matter needs urgent attention.

I expect a prompt and detailed response.