Unauthorized Car Hire Agreement and Invoice

I am writing to formally lodge a complaint regarding the handling of my recent motor vehicle claim.

After my car was involved in an accident, Nedbank Insurance arranged a rental vehicle for me. However, I have now been served with a reduction cost invoice and provided with a rental contract from Europcar that I never signed.

It has come to my attention that a contract was signed on my behalf without my knowledge or consent. At no point was I given options regarding the type of cover selected for the rental vehicle, nor was I informed of any potential liability for additional costs.

Since receiving this invoice, I have made numerous attempts to resolve the matter. Unfortunately, I have been sent from pillar to post. Nedbank consultants advise me to contact Europcar, while Europcar refers me back to my insurer. No one is willing to take responsibility or provide a clear explanation. All I am being told is that I must pay the invoice.

This is unacceptable. I did not sign any rental agreement, nor did I authorize anyone to sign on my behalf. I therefore request the following as a matter of urgency:

A written explanation of how and why a contract was signed on my behalf.

A copy of any authorization allegedly provided by me.

Immediate clarification of my liability regarding this invoice.

Resolution of this matter directly between Nedbank Insurance and Europcar without further inconvenience to me.

I expect this issue to be investigated and resolved promptly. Please treat this as a formal dispute of the charges until the matter is clarified.

I look forward to your urgent response.

Kind regards,