Unauthorized and Rejected Debit Orders with No Resolution

I am extremely disappointed with the service I have received from Nedbank. Firstly, I noticed unauthorized debit orders going through my account. I lodged a complaint and requested an investigation. While the debit orders were reversed, I was advised to contact the company debiting my account. My concern was: how were these debit orders allowed in the first place without my authorization, especially since all my legitimate debit orders were properly authorized?

I was told that if the company uses my ID number as a reference, the debit would be processed by the bank. This explanation is troubling – how can a bank allow any company to debit my account simply based on an ID number?

To make matters worse, in March 2025, all my legitimate debit orders – including my policies – were rejected by the bank. I lodged another complaint to understand why this happened and was told that there was nothing wrong on Nedbank’s side. If that’s the case, why were my authorized debit orders not processed?

I was instructed to continue making payments manually while the matter is being investigated. It’s been over three weeks and I have received no feedback. I sent a follow-up email to my banker, Tamara Mahanga, on 8 April 2025, and was told that there is still no update.