Unauthorized

my experience with nedbank is terrible. what right does a bank go into ones account without consulting nor sending the client sms or call to inform the client that they are deducting from ones account. I called Nedbank personal loans to ask why they debited R2400 off my account disregarding the prior monthly arrangement agreement. the agent just told me they can do that. i quote " at least your account is finished" I mean i know that R2400 is nothing to other people but in this RSA we live in currently we need every cent. every cent counts. Nedbank clearly does not care about there customers and they can take when ever they like, as long they have received there full amount. they DONT CARE! I would accepted it if they would have called or emailed to state they are taking this amount on a particular day, so that i'm aware of it and its budgeted. in closing....Nedbank I'm closing my account with you....it's been a terrible experience thank you