1 reviews | Active since Feb 2017
Unauthorised NRB accting subscription fee going of my account
<p>Good Day I went to Nedbank to collect new cards and I found out that an unauthorised Debit order is going of my account, First off this account is not being used for any debit orders, that is what my my nedbank savy account is for, I stopped using this account for a while, beucuase my card number have expired.</p> <p>NRB accting subscription fee - R 159 / NRB addition accting comp fee - R 87 / NRB addition accting user fee - R 26, this started in July 2016 and becasue I do not use this account anymore it have build up - R 1130, i did not pick this up.</p> <p>HOW IS IT POSSIBLE TO HAVE MONEY GO OF AN ACCOUNT THAT HAVE NOOOOOO MONEY IN IT TO START OF WITH.</p> <p>Nedbank at Alberton said phone in for support, I did phone and I got put throug to six differnt people with no assistance or answers. </p> <p>How can Nedbank allow this to happen to there clients and why are we not protected, I will not pay this money, i refuse to. I have two cheque accounts with you, credit card, two savings acounts and three Investment accounts as well, so please explain how money go off an account that have NO money.</p> <p>I will seek legal assistance if this matter do not resolve and no one can answer me.</p> <p>Nedbank do not care about there clients and there call centre agents dont know what there doing and there service is the worst in the world, I have spent an hour on the phone with them putting through multiple people and no answer and get put on hold as if they expect me to go away,</p> <p>Nedbank is the worst bank in South Africa and is unreliable and unsupportive.</p>
We at Nedbank value you and take your concerns to heart. An investigation will be conducted soon and a resolution manager will be in touch.
Kind regards
Client Experience Team
We at Nedbank value you and take your concerns to heart. An investigation will be conducted soon and a resolution manager will be in touch.
Kind regards
Client Experience Team
