Unauthorised Debits on accounts

<p>This is the second time I am having issue with unauthorised debits on my account which has resulted in my account being overdrawn and i get charged all sorts of ridiculous fees and interest due to their mistake which they always refuse to reverse. The last time i had an unauthorised debit on my account it took them over a week to rectify their mistake. I am in the same situation right now and have sent an email this morning complaining and the manager in the call centre couldnt give me a time frame on when the mistake would be sorted out. Not sure how i am expected to operate as they have taken all the funds out of my account even though i have paid them.</p>