Unauthorised debit orders on my homeloan

<p>Totally and utterly unacceptable for a bank to debit your bank account without your authorization with no monies in arrears or reason for it.</p> <p> </p> <p>I have 2 homeloans with Nedbank and both my loans is paid by split debit order, 50% at the beginning of the month and 50% at the middle of the month.</p> <p> </p> <p>This has been done for years. For the last two months I was charged the full 100% of my installment at the beginning of the month and another 50% in the middle of the month. Thats 150% of your installment in one month! Who in these trying times can afford this??</p> <p> </p> <p>i phoned the bank this morning and while holding for over 20 minutes and explaining to different people I was told it will be escalated and they should only be a minute for a manager to speak to me. The call was dropped and I have not been phoned again. </p> <p>Again I phoned the call centre and again I was told to speak to different people and the call was dropped again.</p> <p>Spending almost 1 hour on the phone for someone to understand that something is wrong is unacceptable.</p> <p> </p> <p> </p> <p> </p>