AM
Agnes M

1 reviews | Active since Jan 2012

15 Feb 2018, 15:54

Unauthorised Debit Orders

I have serveral unauthorised debit orders on my account: 1. uRewards - R119 - which has since been credited back to my account after i stopped the debit order, which the bank charged me R5 to cancel. 2. uAssist - R139 - which has since been credited back to my account after i stopped the debit order, which the bank charged me R5 to cancel. 3. RNM Hold - R95 + R95 - last debit order pending to be cancelled. First one pending refund and a charge of R5. 4. SLCC - R97 + R97 (in one month) - pending debit order cancellation 5. Luksha - R99 - pending cancellation

The bank informed me that the debit orders are processed by third parties - Stratcol (uRewards & uAssist); RNM Hold (South African Payment Exchange), Luksha (South African Payment Exchange) & SLCC (Sage Pay).

The challenge is that every month i have to audit my bank account statement and i get charged by the bank i cancel the debit orders. This is time consuming.

I am on the verge of moving my account to another bank but i have been warned that this is a problem across all banks.

What is the solution? Who are these people? How do they get access to our accounts?

Your assistance in this regard will be highly appreciated.

I haven't had a great experience with the bank and this situation is not helping.

0
Replies (1)
Nedbank
Nedbank's reply15 Feb 2018, 15:58
Official

Dear Agnes Matebane

We regret the inconvenience you experienced. Nedbank continuously strives to deliver excellence. We will contact you to assist with resolution.

Kind regards

Client Experience Team

Best regards,