BI
Bonolo I

1 reviews | Active since Feb 2017

04 May 2017, 09:29

Unauthorised debit order reversal

<p>So yesterday morning I call the call centre to have one debit order that shouldnt have went through on my account reversed. Spoke to a friendly man who assisted eargely. This morning I wake up to a money-in notificfation of a strange amount. An amount thats not the same as the amount that should have been reversed. I log on to my online banking to find out that two debit orders were reversed and the unauthorised one happens to be that of my car installment. I swear Nedbank is trying to push me out, they surely dont want me as a client anymore. Dont even get me started on the R60 charge for the debit orders reversal. So now my car finance account wil incur interest that it wouldnt have incured had Nedbank did what I asked for and stopped being extra. To top it all off they tell me that the is nothing they can do in this case.</p>

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Replies (1)
Nedbank
Nedbank's reply04 May 2017, 09:32
Official

We at Nedbank value you and take your concerns to heart. An investigation will be conducted soon and a resolution manager will be in touch.

Kind regards

Client Experience Team