UNAUTHORISED DEBIT ORDER AND BAD SERVICE

I noticed that money was deducted for a loan from my account earlier than the agreed date, also without my knowledge and authorisation. Apparently Nedbank sent messages to clients early November advising on an earlier debit order date, and because I did not reply they just went ahead and took that as an agreement. So I contacted their collections dept and spoke to a very rude consultant called Angelo who could not even explain to me properly nor converse at a level of understanding. Before I could even ask questions he disconnected the call without even providing a reference number. So I called again and was assisted by Thulisile Meyi who was very helpful and also mentioned that Angelo didn't even capture a reference number. I requested that the Manager Lowena or Rowena Adams contact me as this is pathethic service. I am still awaiting the call. Now I have to wait 48 to 72 hours for a reversal and have no funds available due to this !!! NEDBANK - your service, strategies and policies suck because of your inefficiencies. I have now decided to close my accounts with Nedbank and move to a different financial institution, after 30 years of being a loyal client.