Unauthorised debit order

<p>My wife took a loan and nedbank never honoured the debit order as agreed and the next thing they decided to deduct an amount not agreed upon without first consulting with her. We know full well that according to the NCA that is *******. When we inquired we don't get a straight answer but we now being sent from pillar to post. So we have advise from friends to take the matter to the banking ombudsman. Personally we feel that it's not very professional for a bank of this stature to act so inconsiderate and we need answers.</p>