Unauthorised debit order

<p>Despite paying my personal loans via eft, Nedbank took two seperate amounts of R945.53 on 01/03/2017 without a phone call to me asking for authorisation or querying my account.</p> <p>I lodged a complaint with the personal loans department and was told that the refund would take 4 days. I am still waiting for my refund to be done. Once again Nedbank is very quick to take money but not as quick to pay it back. I was issued with 2 reference numbers: 629631 and ********** . I am sick to death with Nedbank thinking they can do what they like and doing nothing to rectify an issue that was their doing. Could someone please make an attempt to contact me to sort this refund out. </p>