1 reviews | Active since Oct 2016

30 Dec 2016, 10:29

Unauthorised Debit order

<p>On the 30th December 2016, <em> had a terrible service i received via Nedbank telephone conversation on the Personal loan collections. I was at Tzaneen crossing Nedbank when I was making a call. The call assistant did not mention her name. </em></p> <p><em>I wanted to understand why the debit order went through after they have accepted the debt review application from debt busters. She told me about the arrears amounts not correspond with the debt review application and approval. </em></p> <p><em>She hanged the phone while i was still on process to understand how they are going to stop debiting my account.</em></p> <p><em>This was a terrible service I have ever received at Nedbank. I need Nedbank to stop debiting my account. This is confusing me.</em></p> <p><em>Sam Rapau</em></p>

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Replies (1)
Nedbank
Nedbank's reply30 Dec 2016, 12:05
Official

Dear Phea Sam Rapau

We are sorry about the trouble you are experiencing. We at Nedbank strive to make great banking happen for our clients. One of our resolution managers will contact you shortly to help resolve your complaint.

Kind regards

Client Experience Team