1 reviews | Active since Nov 2016

14 Mar 2018, 20:56

Unauthorised debit order

Very bad bank , they have made an unauthorised debit order on my new account I just opened last week with them . I didn't make any arrangment for that debit order when I requested reversal amout of R1560.00 they are sending me from pillar to post. I had loan with them from 2011 which I stopped paying in 2015 due to job loss. I reported to them I'm no longer working as soon as I find a job which I have not yet found I will start paying . I spoke to the lady at their collection department Anastina Mokhine who advised that I make an affidavit which I made , still I'm being sent from pillar to post

0
Replies (6)
Nedbank
Nedbank's reply14 Mar 2018, 21:56
Official

Dear Tshegofatso

An investigation will be done and we will be in contact with you within business hours.

Regards

Client Experience Team

Best regards,

's update20 Mar 2018, 08:11
Reviewer Update
Almost two weeks now still waiting , and one of the consultants at the branch was right she said as long as i had a loan at nedbank I will not get refund..I'm so stressed because the owner of that money as per my affidavit is threatening me like I paid my credit with his money. I wish and hope I can get refund by the end of business day today
Nedbank
Nedbank's reply20 Mar 2018, 08:13
Official

Noted.

Regards

Client Experience Team

Best regards,

's update22 Mar 2018, 04:37
Reviewer Update
Still nothing , I don't know whats there to investigate as it is there vin black and white in my statement , nedbank you *******ly debited me and that's ********* even on the statement you wrote it as invest made , that's a lie. Perphaps I should just involve and report your ********* behaviour with credit ombudsman !
's update22 Mar 2018, 04:37
Reviewer Update
Still nothing , I don't know whats there to investigate as it is there vin black and white in my statement , nedbank you *******ly debited me and that's ********* even on the statement you wrote it as invest made , that's a lie. Perphaps I should just involve and report your ********* behaviour with credit ombudsman
Nedbank
Nedbank's reply22 Mar 2018, 08:12
Official

Dear Tshegofatso ,

Your comments have been noted and have been forwarded to the resolution manager.

Regards

Client Experience Team

Best regards,