DM
Dimakatso M

1 reviews | Active since Jul 2015

25 Jan 2016, 13:02

Unauthorised debit order

Good day Peter<br> <br> I have a current account with Nedbank, R99,99 was deducted from my account by someone/company called BOSSRWRDS without my consent but I never had time on my hands to go and enquire about it in the bank.<br> <br> The same thing happened this month, and been happening for the past 3 months now. Reversing would be an option however I get charged the same R90 that was deducted. <br> I called in and asked them to cancel the debit order and they said that is not possible, I was to keep on going to the bank to reverse it if it happens again, of which it's total nonsense to me.<br> <br> I believe that I'm not the only person complaining about this BOSSRWDS company, and surely they must know about it by now, why is it so difficult to cancel the debit order.<br> <br> Now my money is being exposed to ********* who can take it anytime they wish to take it, I put it in the bank to be protected by the bank, not to be freely taken by some ***** ********* I don't even know.<br> <br> If I was charged to reverse this debit order I want those charges to be paid back into my account.<br> <br> This is really serious, our money in banks is being compromised.<br> <br> Thanks in advance <br> Dimakatso<br>

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Replies (1)
Nedbank
Nedbank's reply25 Jan 2016, 13:17
Official
Hello dimakatso1024,

It is not our intention to cause you any further distress or inconvenience. We definitely take your concerns to heart and a resolution manager will contact you about the way forward.

Kind regards
Client Experience Team