Unauthorised debit - dispute request

I called the Ned bank contact centre on the 30/12/2015 and spoke to a gentleman by the name of Floyd regarding an unauthorised debit of R12 553.83 on my visa debit card.<br> <br> He sent me a form which i completed and sent back on the same day with the required info to [Email Removed]<br> <br> A week went by without any response or action and on the 06/01 i sent a second request enquiring on my request.<br> <br> So far, no-one has bothered to contact me or action the request.<br> <br> I have just had it with Nedbank and its poor service.<br> <br> Can someone at least respond to my email and let me know what is happening.<br> <br> I am so disappointed by the poor service, and especially because no-one seems to know what they are doing.<br>