Unauthorised charge on my account

An amount of R750.00 was taken from my account from the collections department for the P/L, on 02.12.2017 "without my consent". I have spent my entire lunch time on Monday to sort out three things: 1. Sms I received for the debt order date of my P/L 2. Sms regarding my arrangement as I went on maternity leave 3. the unauthorized payment of R750.00 taken from my account.

I have called the help desk and to my dismay I received absolutely no assistance. I have sent an email to the clients feedback email address with all my reference numbers & proof of all the disputes. I have sent a follow up email as well. I received no feedback and its been 24 hours. I need this R750.00 refunded to my account.

I expect all the additional costs and fees to be refunded to me as well. As the unpaid insurance amount I have been charged for not having funds in my account, I had to pay. I sound demanding, because I always make sure I am up to date with all my accounts, as all my accounts are with Nedbank. I have never ever fallen short of any payments and as a loyal client, to be treated like this; no communication and absolutely no business ethic practised is really disappointing!!!

It’s been 24 hours since yesterday, 05.21.217 @ 08:05 am.

I await feedback.