Unauthorised charge on my accou

Unauthorised charge on my account

An amount of R656.00 was taken from my account from the collections department on 05.12.2017 "without my consent". I have spent the whole of today trying to sort this out. the unauthorized payment of R656.00 taken from my account. I have called the call center spoke a very rude Indian team leader ,she told me I will get my refund after 7 days .this is bull**** ,that is my transport money ,how do I go to work.**** **** ****