Unauthorised Billing

Me and my wife have been struggling to get Nedbank to remove home insurance from our home loan account which we didn't ask4. We have been paying our home insurance to Mutual Federal since we moved into our home which is our right to choose our own home insurance entity. After noticing the R397.24 taken of for insurance on our homeloan acc, we manage to get it reversed after hopeless visits to the bank and phone calls. Not even surprised when we were billed again the next month after we received a sms that the insurance was cancelled. But now its not billed separately as insurance...now they added to the homeloan account as one billable amount as if we would notice!!!!!! Im sick and tired of not being able to walk into a branch and get service. I only get pointed to a phone to try and sort it out myself...why am I paying a service fee when I am getting no service. Please cancel and reverse my this home insurance for R397.24. You have received my proof of home insurance of mutual federal via email and I handed it in at a nedbank branch. Nedgroup Insurance policy number P*** has not been cancel.<br> <br> Nedbank this unauthorised billing is unacceptable!