UNAUTHORISED amount deducted from my NEDBANK cheque account

Good day

Find attached documentation for investigation of unauthorised amount deducted from my cheque account. Contact details: *** *** Preference of communication: Email

I was in contact with your ***** department, but I was just put on hold for 1 hour and 7 minutes. I took a screenshot of this.

As I have explained to everyone from Nedbank Customer Care and ***** Department so far , Tuesday morning 15 December when I wanted to pay all my accounts, I saw that there was a deduction made of R2599 from my cheque bank account. On my online banking it stated only as PENDING DEBIT. There was NO reference number or any other info. The consultant at that time, said to me, I must wait until Wednesday 16 December for this amount to be cleared, then they can reverse it. The same day of 15 December @ 14:07 I sent my husband to go and withdraw R1500. Yet again the same amount of R2599 showed on the ATM slip as a SUNDRY CHARGE.

Conveniently when I phone yesterday morning, I was told there is no such transaction on my account, WHICH was a total lie as the ATM slip showed the complete opposite. I am now being told that like as if I am stupid and that I will fall for their "gaslighting" that there was never such a transaction on my account.

I am sitting WITHOUT R2599 which I wanted to use to buy my diabetes medication as I was diagnosed with this.

I came from FNB where I experienced exactly the same. As I only heard good things of Nedbank, I decided to change banks.

Must I really now change banks AGAIN, because of someone who could not keep their hands away from people's hard earned money.

All the attachments provided have all the info you need to complete this investigation.

I honestly hope that this matter can be resolved without me having to get my lawyer involved.